Tag Archives: Customer Service

Leaving a legacy of customer service

I remember my junior high school social studies teacher, Mr. Hall, telling us how different the world would be when my classmates and I grew up.  We were becoming a service-focused society, he said, and this would figure prominently in … Continue reading

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Flowers from an angel

For many of us who work at Legacy.com, one of the best things about the job is hearing about how we help people. Emails and Facebook posts of thanks from our customers are often shared around the office, and a … Continue reading

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Meet the customer and client service specialists

In February, we introduced you to a few of our Guest Book screeners. Just as important to our daily operations is our Customer and Client Service team. These people are the face of our company. Our Client Service specialists work … Continue reading

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Customer service: Going above and beyond

I still vividly remember the day 30-plus years ago, when a high school classmate announced that she had received a box full of Mars bars from the candy company of the same name. My friend had written to complain that … Continue reading

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Client service: Repetition with purpose

“Please let us know if we can be of further assistance.” I type this phrase into the closing of my email responses literally dozens of times per day, as I assist the staff members of our newspaper affiliates with inquiries … Continue reading

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Notes on customer service: kind words

When families and loved ones contact Legacy.com for the answer to a question, or to seek resolution to a problem, they are often in the midst of some of their most trying moments. Their world is out of balance and, … Continue reading

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